1. Overview
Rellium ("we," "our," or "us") respects your privacy and is committed to protecting the information you share with us. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website or use our creative subscription service.
2. Information We Collect
- Account Information: When signing in or registering, we collect your email address and authentication credentials via secure magic links or Google OAuth. We do not store passwords.
- Payment & Billing Data: Payment details are processed directly by our merchant of record partner, Polar (Polar.sh). We never store full credit card numbers or sensitive financial data on our servers.
- Brand Assets & Creative Files: Logos, product photography, guidelines, copy, and reference files you upload to our client portal for creative production.
- Usage Information: Standard server access logs, device details, and basic session cookies necessary to maintain authenticated sessions and platform security.
3. How We Use Your Information
We use your information strictly to provide and maintain the Rellium service:
- Produce, review, and deliver requested static ad creatives.
- Process subscriptions, invoices, and billing lifecycle events.
- Communicate request status, delivery notifications, and customer support.
- Maintain the security, integrity, and operational health of our applications.
We do not sell, rent, or monetize your personal data to third parties for advertising or tracking purposes.
4. Third-Party Service Providers
We work with vetted infrastructure and platform providers to deliver our service:
- Polar.sh: Payment gateway, billing, and subscription management.
- Cloudflare: Secure object storage (Cloudflare R2) and content delivery for creative deliverables.
- Resend: Delivery of account authentication links and transactional notifications.
5. Data Security & Retention
We implement industry-standard security measures to safeguard your personal data and brand files against unauthorized access, loss, or destruction. We retain your account information and project assets for as long as your account remains active or as required for legal and accounting purposes.
6. Your Rights
Depending on your jurisdiction, you may have the right to request access to, correction of, or deletion of your personal data held by us. You may exercise these rights at any time by contacting our support team.
7. Contact Us
If you have questions about this Privacy Policy or how your data is handled, please contact us at support@rellium.com.